I am born and raised in India and graduated with a bachelor’s degree in Hotel Management from AHLA. Following my graduation, I began my career in the industry with Oberoi Hotels and Resorts in India. My Hospitality management career has also included positions with prestigious International brands including The Constance Hotels and Resorts, Hyatt Hotels in India, Four Seasons and Taj Exotica Resort & Spa in Maldives. While advancing in career, I continued my education with executive development programs from Harvard and Cornell University. During my free time I pursue my love for photography, new technology and music.
As the General Manager of the Emerald Maldives Resort & Spa, the Groups first flagship property in the Maldives, my first task and priority was the successful opening and positioning of the Resort. I focus on enhancing the guest experience and the staffs’ wellbeing by developing a sustainable culture of excellence. I am also responsible for managing the budgets and achieve targeted GOPS for all stakeholders involved.
My journey in the hospitality industry has been amazing, 17 years of progressive experience undertaking various roles in India, Seychelles and Maldives.
I would say because of my passion for travelling and discovering new cultures. I was fortunate to travel and stay in great hotels in India during my childhood and was always fascinated with Hotels. My parents wanted me to be a doctor but I found my true passion in the Hospitality.
Prior to my current role at Emerald Maldives Resort & Spa, I served as Executive Assistant Manager at Constance Ephelia Resort in Seychelles. I also spent four years as Executive Assistant Manager at the Constance Moofushi Resort in Maldives assisting the general manager in managing the daily operations and developing key strategies for the hotel.
Emerald Maldives Resort & Spa is a member of Leading Hotels of the World. The Island has a natural charm with the contemporary design that exists in harmony with the surrounding seascape. When I arrived on the Island, during the construction phase, I was immediately connected.
Maldives is my second home. When you connect with the natural beauties of this world and have the opportunity to live and work in paradise, you just want to share this experience with everyone.
At Emerald Maldives Resort & Spa Guests can look forward to a range of diverse activities:
a) Single Traveller
Emerald Spa with free yoga classes. Activity centre with Tennis and paddle courts. Environmental awareness sessions conducted by our Resident Marine biologist.
Biking around the Island. Fishing trip and a Diving experience with your partner. Dancing to the tunes at Sunset Grill with our in-house DJ performing every day.
Romantic Destination dining. Couples Spa treatments at Emerald Spa. Watch magnificent sunsets at the Sunset bar with the finest bubbles. Beachfront vistas and the sounds of live music performed by our Resident musician from Cuba.
Family friendly villas. Kids' club and complimentary daily kids’ activities.
No day is exactly the same, that’s the beauty of Hospitality life. I start my day with a quick tour of the Island followed by meetings with my Leadership team.
Interacting with Guests is really a significant part of job, ensuring their stay is running smoothly, is the only way to get a genuine feedback of the service the resort provides. Guests always come first, and that extra personal touch of speaking with the manager can make their stay a little bit more special. I also take time to read and personally reply to all reviews on Social Media.
Random Villa inspections. There’s always some paperwork to catch-up on, answering emails, writing reports or developing business plans are typical day to day tasks.
Emerald Maldives Resort & Spa is a real first in terms of spectacular and unusual design and with an outstanding deluxe all-inclusive offer. All guests stay on a deluxe all-inclusive basis. This means that upon guests’ arrival at Emerald Maldives, everything is taken care of. Deluxe all-inclusive allows guests to dine at any of the four resorts' restaurants as many times as they wish during their stay.
At Emerald, you can expect an unparalleled experience and an incredible approach to well-being. And most important of all, a passionate team who will go above and beyond to ensure you will have an unforgettable perfect holiday at the Maldives.
There are many moments!
When I joined in May 2019, the opening date was already confirmed. I had 2 months to bring 250 plus Team members onboard and get everything fixed and ready on time for the opening on the 01st of August 19. My favourite and emotional moment was when we welcomed our First Guest on this very day. My second favourite moment was welcoming our first repeat Guest to Emerald Maldives Resort & Spa in December 2019 just 4 months after the opening.
“Everything we achieve, we achieve through our people”
At Emerald Maldives Resort & Spa we are family of 320 Team members who are genuinely passionate about taking care of our Guests. Effective teams allow the initiative to innovate, in turn creating a competitive edge to accomplish goals and organizational objectives. Sharing differing opinions and experiences strengthens accountability and can help make effective decisions faster, than when done alone, and this is very important in remote Islands.
We are now seeing an influx of new openings in the Maldives to compete in the Luxury segment, however it is often the outstanding quality of the service, combined with the personalized service shown by our team members towards guests that create the longest lasting memories, and keeps attracting our guests back year after year.