Privacy Policy

This Privacy Policy sets out how Emil Resort Private Ltd collects, processes and stores its users’ personal data and concerns Emil Resort Private Ltd website only. It does not apply to any other websites that users might visit via external links. Data relating to identified and/or identifiable people may be processed as a result of using this website.  Privacy and confidentiality of users’ data and information are extremely important. We are committed to maintain the privacy and security of our users’ information. In order to ensure our users’ personal information being adequately protected and handled, we have prepared this Privacy Policy to inform our procedures to manage any personal data obtained through access to registration card, official website, social media channels and online booking process.  This Privacy Policy is part of, and applied by, Emil Resort Private Ltd, incorporated in the Republic of Maldives under Company Registration No. C-0696/2016 and GST TIN: 1068108GST501.  Please take a moment to thoroughly read the sections below. By visiting www.emerald-maldives.com, you are accepting the practices described in this notice. Data Controller: the data controller is Emil Resort Private Ltd, with offices H.Shibaan, 20002, 5th Floor, Karankaa Magu Male', Republic of Maldives. For any further information or request, please contact our competent officers at +(960) 6582100.

1. Personal information

a) Which type of personal information are collected
Users’ personal information and data entered on our website or provided to us during a stay in any Emil Resort Private Ltd structure will be collected, processed and stored within Emil Resort Private Ltd guests database. The specific kind of personal information and data collected is determined by the type of users’ contacts with Emil Resort Private Ltd and its services and may include: contact information (such as name, address, passport or ID card number, email address, mailing address and phone number); payment information (including payment card numbers, billing address and bank account information); demographic data (such as age, gender, date of birth nationality and country of origin or stay); information related to reservation, booking, stay, accommodation, interests and preferences.
Should a user submit any personal information or data relating to other people (e.g. making a reservation for other individuals), the user shall be exclusively responsible in respect of any such submission (including in relation to accuracy and completeness of information provided) and shall be authorised by that people to do so and to permit us to use the information in accordance with this Privacy Policy.
Users’ use or interactions with Emil Resort Private Ltd website will result in Emil Resort Private Ltd receiving and storing information generated by such activities and information automatically collected from users’ browser or mobile device.
We do not knowingly collect personally identifiable information from the website from any person under the age of 18. We may collect personally identifiable information from people under the age of 18 as part of the guest registration process, but always with the consent of such person’s parent or guardian.

b) Purpose of collection
We collect personal information and data to operate successfully and provide continuously better services to our guests as well as to communicate our news, events and promotions, including our products and services which we think may be of interest to our guests. We may also use such information for market research and quality control as well as for statistical and analytical purposes, in order to deliver particular services or products which are in response to our guests’ needs. Personal information will not be used for communication outside recognised business relationship guidelines.

c) Customer’s consent
By providing personal information on the registration card or through the online booking process, users are considered to have provided Emil Resort Private Ltd express consent to obtain, own, use and share users’ personal information within Emil Resort Private Ltd in accordance with this Privacy Policy. Users have full discretion whether to enrol themselves in our newsletter, marketing materials and special offers or even using the email or phone number to communicate with our structures. We highly regard the rights and freedom of our customers, which have the option to request to delete their personal data processed as long as there are no grounds for retaining it. The consent is given voluntarily and may be revoked at any time and for any reason by sending an email to info@emerald-collection.com.

d) Information sharing with a third party
Emil Resort Private Ltd may share users’ personal information with third-party service providers in order to better serve its users’ needs. Using contractual or other arrangements, we ensure such third parties shall protect our users’ personal information in the same manner as under this Privacy Policy.

e) Ownership of the customer’s personal information
Users’ personal information will become the property of Emil Resort Private Ltd, which includes business entities under management agreements or partnerships.

f) Transfer of personal information across international borders
For the purposes set forth in paragraph 1.b of this Privacy Policy, we may at times share users’ personal information with other companies within Emil Resort Private Ltd, either in the Maldives or abroad with different levels of personal information protection. In any such case, we are committed to respect our users’ privacy and to adhere to the principles of applicable data protection and privacy laws throughout the world. Please note that in order to meet changes in the relevant laws and regulations, user satisfaction or business demand, Emil Resort Private Ltd may from time to time amend this Privacy Policy. The updated version will be provided on our website to ensure our customers are aware of our most current policy.

2. Protected information

The term “Protected Information” refers to personal information that can be used to identify our guests individually. Protected Information include but are not limited to users’ names, addresses, age, gender, method of payment information and passport/ID card number (whether in physical, electronic or other format).

a) Provision of protected information
Users’ may provide Protected Information in any of the following manners:

  1. by making a reservation or by using any of Emil Resort Private Ltd (and its business entities under management agreements or partnerships) products or/and services;
  2. by providing it to Emil Resort Private Ltd in communications regarding services such as comment cards;
  3. by providing the information to us by participating in marketing initiatives;
  4. by visiting Emil Resort Private Ltd website or its official social media channels;
  5. by enrolling at our exclusive special offers and newsletter programme, provided that users’ must first complete an enrolment form or opt in through our website for such purposes. During enrolment, new subscribers are required to provide their name and email address. The information provided will be used to send marketing related messages to the subscriber pertaining to Emil Resort Private Ltd.

b) Purpose of collection
We collect Protected Information for three main purposes:

  1. to enhance our ability to provide first-class customer service to our guests;
  2. to keep our guests informed of promotions and offers;
  3. for marketing and research purposes.

c) Acquiring Protected Information
We urge our customers to contact us for any information about data collection practices before submitting any personal information or other sensitive data.
When users visit this website, some browsing-related information on users’ device (computer, smartphone, tablet etc.) is likely to be recorded in files called “cookies” and stored on users’ device.
When users visit our website, such users are given a “cookie” and their computer are assigned an ID number.
Cookies track users’ preferences and allow us to offer a tailored web experience, without visitors having to re-enter their preferences each time they visit. We also use cookies to compile aggregate website data, which helps us to monitor website traffic and track what parts of our website visitors use most frequently. Our cookies do not contain protected information and do not follow visitors on the internet after leaving our website.
Once a user has visited our website and accepted our cookie, relevant ID number is automatically assigned to user’s computer whenever visit occurs. Although user remains anonymous until enters Protected Information on the website, the ID number allows us to log user’s session, so that we may better provide individualised support. Once user enters Protected Information on the website, we associate user’s ID number with user’s contact information, so we can recognise such user on future visits and keep track of information that appears of interest.

d) Types of cookies
Each type of web browser offers ways to restrict and delete cookies.

e) Use of cookies
Cookies help us to improve the quality of users’ browsing experience when visiting our website.
This technical process primarily allows us to:

f) Rejecting, blocking or refusing cookies
Temporary cookies are a built-in feature of the technology used within our website. The majority of internet browsers will automatically accept these cookies, however a user can adjust the settings on internet browser if such user would prefer to delete them or have them automatically refused. Please make reference to the “Help” section on browser toolbar to find out how to reset preferences regarding cookies.
Please be aware that rejecting cookies may affect ability to use particular features associated with user profile. While browsing our website, a user may also provide us with additional information. You can search for rates and availability of Emil Resort Private Ltd structures without providing any Protected Information. We use this data mainly for website management purposes, but do not connect it to any protected information, such as user’s name or address.
A user may wish to make a specific information request about our property through our website or may wish to participate in one of our online surveys or promotions. We may ask for personal information to respond to this request or to participate in our various programmes. This will include, but is not limited to name and email address. If a user provide us with this information, we will only use it for the stated purpose at the time of sign up. Providing personal data for such purposes constitutes acknowledgment of, and agreement to, the terms and conditions contained in this Privacy Policy. If a user is uncomfortable providing this information over the internet and should wish to opt out from mailing list, such user can always call us directly and such actions will be immediately performed.

3. Making a reservation

Visitors to www.emerald-maldives.com or any integrated partner websites who elect to make reservations online are asked to complete a reservation profile the first time they make a reservation. When a user creates a reservation profile will be asked to provide specific protected information, including user’s name, address and contact information, as well as certain guarantees and deposit information to secure the reservation, such as credit card number. Providing personal data for such purposes constitutes acknowledgment of, and agreement to, the terms and conditions set forth in this Privacy Policy. Reservations can also be made by contacting our online booking partners or structures directly. When a user makes a reservation, we may ask for protected information such as user’s name, address, telephone number and method of payment.

4. Secure transactions

Emil Resort Private Ltd has applied the SSL certificates to our domain server and our web site. This is one of security feature we applied here to protect our web site and domain in order to guarantee secure transactions and complete confidentiality.
We implement reasonable administrative, organisational and technical safeguards and security measures to protect personal information within our control from unauthorized access, acquisition, disclosure, destruction or alteration, accidental loss, misuse or damage. We regularly review and monitor such safeguards and security measures.

5. During the stay

During our guests’ stay, we record itemised spending to accurately assemble a folio, which sets out room rate and other expenses billed to the room. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators. Information particular to user’s stay may also be stored (i.e. health issues, payment difficulties). This stay-specific information is stored when user stayed and is combined with information from previous visits that such user has made to our structures.
We may also collect certain information as required by local laws (e.g. passport number). In addition, we may retain the content of any document (including comment cards, electronic documents such as emails and other similar forms of communication) that a user sends us before, during, or following a stay. This information may be shared within Emil Resort Private Ltd and its business entities under management agreements or partnerships, but will not be shared with any third party. Finally, we are required under the Maldivian government MIRA (Maldives Inland Revenue Authority) to log and retain all records at Emil Resort Private Ltd for a period of 5 years as back up.

6. Guest's consent

By providing protected information on the registration card or through the online booking process or by other methods as mentioned above, a user is considered to have provided Emil Resort Private Ltd express consent to obtain, own, use and share such user’s protected information within Emil Resort Private Ltd and its business entities under management agreements or partnerships, in accordance with this Privacy Policy.
This consent is given voluntarily and may be revoked at any time by sending an email to info@emerald-collection.com.

7. Protected information provided to third parties

Agents, contractors or third-party service providers to Emil Resort Private Ltd may receive Protected Information in the course of providing services to Emil Resort Private Ltd. Using contractual or other arrangements, we ensure these parties to protect Protected Information in a manner consistent with our Privacy Policy.
We may, from time to time, conduct joint marketing activities with selected partners where we deem the combined offers to be of relevance or interest to our guests. In these instances, Protected Information will only be accessible to mailing houses or parties contractually engaged by Emil Resort Private Ltd with appropriate privacy and confidentiality controls in place. At no time will protected information be issued to any partners for their own use. We will only share Protected Information outside Emil Resort Private Ltd  without consent where:

Important
Emil Resort Private Ltd can not be held responsible for the policy of third-parties regarding personal details and the use thereof. Your consent to this Privacy Policy use of the site signifies your consent, as well as the consent of the company for whom you use this site and whose information you submit (if any) to this Privacy Policy, including the collection and use of information by our structures, as described in this Privacy Policy, and also signifies agreement to the terms of use for this site. Continued access and use of the site without acceptance of the terms of this Privacy Policy relieves Emil Resort Private Ltd from any responsibility to the user.